Shipping policy

Processing Time
All orders are processed within 2–5 business days.
Orders are not processed or shipped on weekends or public holidays.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and shipping details.

🇿🇦 Domestic Shipping (South Africa)
We offer standard shipping nationwide.
Delivery typically takes 5–10 business days after dispatch.

Free Shipping Threshold
Enjoy FREE shipping on all South African orders over R500 (approximately $27 USD).

🌍 International Shipping
We ship worldwide.
International delivery usually takes 10–25 business days, depending on your location and local customs processing times.

Shipping rates for international orders are automatically calculated at checkout.

Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees charged by your destination country.
These fees are not included in our product prices and remain the responsibility of the customer.

Fashion Havens is not responsible for customs delays or additional charges imposed by local authorities.

Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking information to update on the courier’s system.

Lost or Delayed Parcels
If your parcel has not arrived within the expected timeframe, please contact us at hawksleychristopher7@gmail.com.
We will investigate the issue with the courier and assist you in resolving the delay.

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